Terms and Conditions

Please read these Terms & Conditions ("Terms") carefully before using the Velvet Bound website, purchasing products, or participating in our events. These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Velvet Bound ("we," "us," or "our," "the Company").

By accessing or using any part of the Velvet Bound service, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website, purchase any products, or participate in any events.

1. Acceptance of Terms

1.1. Eligibility: You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our services, purchase products, or attend events. By using our services, you represent and warrant that you meet this age requirement.

1.2. Agreement: Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms.

2. Products

2.1. Product Information: We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate. However, we do not warrant that product descriptions or other content is entirely accurate, complete, reliable, current, or error-free.

2.2. Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.

2.3. Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

2.4. Intended Use: Our products are designed for adult use and pleasure. They are not intended for medical use, diagnosis, treatment, or prevention of any disease or condition. Users are responsible for understanding and adhering to the safe and intended use of each product.

3. Orders and Payment

3.1. Order Acceptance: All orders placed through our website are subject to acceptance by Velvet Bound. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.

3.2. Payment: We accept various payment methods as indicated on our website. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Service.

3.3. Confirmation: Upon successful payment and order acceptance, you will receive an order confirmation via email.

4. Shipping and Delivery

4.1. Discretion and Anonymity: We are committed to ensuring your anonymity. All orders are shipped in discreet, unmarked packaging with no external indication of the contents or our brand name.

4.2. Delivery Address: You are responsible for providing an accurate and secure delivery address. We are not liable for lost or stolen packages once they have been confirmed as delivered to the provided address.

4.3. Shipping Times: Estimated shipping and delivery times are provided for your convenience but are not guaranteed. Delays may occur due to unforeseen circumstances or carrier issues.

4.4. International Shipping: For international orders, you are responsible for any applicable customs duties, import taxes, or other fees imposed by your country's authorities. We are not responsible for delays caused by customs processing.

5. Returns and Refunds

5.1. Hygiene and Safety: Due to the intimate nature of our products and for hygiene and safety reasons, we generally do not accept returns or offer refunds on opened or used adult toys.

5.2. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support within 14 days of delivery with photographic evidence. We will assess the issue and, if deemed defective, offer a replacement or a refund at our discretion.

5.3. Unopened Products: Returns of unopened, unused products in their original, sealed packaging may be considered on a case-by-case basis within 7 days of delivery, subject to a restocking fee. Shipping costs for returns are the responsibility of the customer.

6. Adult Events

6.1. Event Participation: Participation in Velvet Bound events is subject to these Terms and any specific rules or guidelines communicated for each event.

6.2. Age Restriction: All attendees must be at least 18 years of age (or the age of majority in their jurisdiction). Valid ID may be required for entry.

6.3. Conduct: Attendees are expected to engage in respectful and consensual behavior. Harassment, discrimination, or any illegal activities will not be tolerated and will result in immediate expulsion from the event without refund.

6.4. Photography/Recording: Photography, video recording, or audio recording may be restricted at events to protect attendee privacy. Any such restrictions will be clearly communicated.

6.5. Liability: Velvet Bound is not responsible for any personal injury, loss, or damage to property that may occur at events, unless directly caused by our gross negligence. Attendees participate at their own risk.

7. User Conduct

7.1. Lawful Use: You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Service by any third party.

7.2. Prohibited Activities: You agree not to: Use the Service for any illegal or unauthorized purpose. Engage in any activity that could harm, disable, overburden, or impair the Service. Attempt to gain unauthorized access to any part of the Service or its related systems. Upload or transmit any malicious code, viruses, or harmful data. * Impersonate any person or entity.

8. Privacy

8.1. Privacy Policy: Your use of the Service is also governed by our Privacy Policy, which details how we collect, use, store, and disclose your personal information and our commitment to anonymity. By using the Service, you consent to the data practices described in our Privacy Policy.

9. Intellectual Property

9.1. Ownership: All content on the Velvet Bound website (text, graphics, logos, images, software, etc.) and event materials are the property of Velvet Bound or its licensors and are protected by intellectual property laws.

9.2. Limited License: You are granted a limited, non-exclusive, non-transferable right to access and use the Service for personal, non-commercial purposes only.

10. Disclaimers

10.1. "As Is" Basis: The Service and all products/events provided are offered on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.

10.2. No Medical/Health Advice: We do not provide medical, psychological, or sexual health advice. Information provided on our site or during events is for informational purposes only and should not replace professional consultation.

11. Limitation of Liability

11.1. To the fullest extent permitted by applicable law, Velvet Bound, its directors, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

12. Indemnification

12.1. You agree to indemnify, defend, and hold harmless Velvet Bound and its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

13. Governing Law and Dispute Resolution

13.1. Governing Law: These Terms shall be governed and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law provisions.

13.2. Dispute Resolution: Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, or exclusive jurisdiction of the courts located in Delaware

14. Changes to These Terms

14.1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 5 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

14.2. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

15. Contact Us

15.1. If you have any questions about these Terms, please contact us

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.